For the eighth year in a row, Rome Fiumicino ‘Leonardo da Vinci’ airport was named ‘Best Airport in Europe 2024’ for the quality of services offered to travelers, in the category of airports with more than 40 million passengers. Rome Ciampino – ‘Giovan Battista Pastine’ was also awarded as ‘Best Airport in Europe’, in the 2-5 million passenger category.

 With a record high score of 4.61 (on a 1 to 5 rating scale), in 2024 Rome Fiumicino ranks 1^st among all 119 European airports taking part in the passenger survey; together with Singapore, it is also is the only international hub to win awards in all categories. Leonardo Da Vinci, which in 2024 reached almost 50 million transits, is also the airport with the highest passenger satisfaction among all airports with over 25 million passengers per year in EMEA and the Americas.

 These are the main results of the “Airport Service Quality” (ASQ) survey - conducted by the international trade association of airports worldwide, Airport Council International (ACI) World, in cooperation with Amadeus, a leading travel technology company. ACI World analyzed the preferences and approval rate of about 700,000 passengers in more than 360 airports around the world, using over 30 indicators related to the airport experience. In addition to the ‘Best Airport’ award, Rome Fiumicino’s excellence was also recognized in all the other subcategories: Airport with the Most Dedicated Staff in Europe; Easiest Airport Journey in Europe; Most Enjoyable Airport in Europe; Cleanest Airport in Europe.

 For the second year in a row, Ciampino - ‘Giovan Battista Pastine’- airport was awarded as ‘Best airport in Europe with 2-5 million passengers’ and, for the first time, also as ‘Airport with the Most Dedicated Staff in Europe’ subcategory. These significant awards will be celebrated during the ACI World Airport Experience Summit, which will be held in Guanghzou, China, on September 8-11,2025.

 ‘Once again, this year, Fiumicino and Ciampino airports received international recognition for the quality and the services offered to passengers. These awards are increasingly significant and not to be taken for granted, reaffirming the dedication, passion and commitment of our people – as well as the efforts of all colleagues from the companies, organizations and institutions working in synergy at our airports,’ said Marco Troncone, CEO of Aeroporti di Roma.

 Aeroporti di Roma

 To celebrate the recognition from ASQ survey, Aeroporti di Roma launched a new communication campaign presenting ‘Adryx’, the new mascot of Leonardo da Vinci airport: an interstellar ambassador and an expert in quality and innovation, who lands on Earth to discover the secret of excellence. Inside the airport, passengers will be able to meet him, get exclusive gadgets and have fun with airport themed challenges, quiz and interactive games, learning trivia, and useful tips to make their travel experience even smoother. Aeroporti di Roma, a Mundys Group company, manages and develops Rome Fiumicino and Ciampino airports, carrying out other activities related and complementary to airport management. Rome Fiumicino’s Leonardo da Vinci Airport is the first and only airport in Italy (one of 12 globally, 2nd in Europe) to have obtained a Skytrax rating of 5 Stars for its excellent standards in service quality; in 2024, it was also recognized as the best airport in the world for airport security. It has two passenger terminals, and it is dedicated to business and leisure passengers on domestic, international and intercontinental routes. Rome Ciampino’s G.B. Pastine Airport is primarily used by low-cost airlines, express couriers and general aviation operations. Over the years, ADR has worked tirelessly to build the airport of the future - an innovative and sustainable infrastructure that combines operational efficiency with customer focus, while promoting Italy’s cultural and artistic heritage in all its forms. In 2024, as the Roman airport system surpassed 50 million passengers for the first time, Aeroporti di Roma’s vision contributed to Fiumicino Airport being named Best Airport in Europe for the seventh consecutive year, in the category of airports with over 40 million passengers. For the first time, Ciampino Airport was also awarded, in the category of airports handling 5 to 15 million passengers.

 www.adr.it