Libero and Virgilio email services hit by 'system bug'

 ROME- The Libero and Virgilio email services are still down, and will remain blocked for 24 to 48 hours, the company says. Italia online, which owns the two platforms said they expect the services to be up and running in 24 to 48 hours adding an apology to service users and saying that “We are aware that this creates difficulties for our users, but being the Italian mail provider requires us to be extremely serious”.

 The interruption comes from a new innovative storage technology called ‘data archiving’ which the company had introduced a few weeks prior to support their mailboxes. However, this technology was being supplied by an external vendor, who the company claimed to be reliable as it is being used by some of the largest companies in the world. Unfortunately, an operating system bug has compromised its functioning, affecting all its mailboxes.

 Although the inconvenience has already sparked rumors of a class-action lawsuit, the company says that “we have been the email provider of Italians for 25 years, our users are not scattered around the world, but they are our neighbors' home, our friends and relatives, the professionals of our country. Therefore, we cannot fail to have the protection of Italians' data as a priority, because they are our strength. This is why we want to reopen the boxes in a definitive and stable way ”  

 The council's presidency has also commented on the situation, with the  Undersecretary in charge of Technological Innovation Alessio Butti saying that “A situation that is creating inconvenience and damage to all the professionals who use these tools. To this end, through the offices of the Department for digital transformation, this morning I contacted the managing director of Italiaonline - the company that manages the two providers - in order to clarify the origins of the problem and identify as soon a possible solution that can guarantee respect for the integrity of user data”. 

 For now, Italiaonline says that “The vendor is working tirelessly to resolve the issue with the support of all our internal teams” and that services are expected to continue within 24 to 48 hours.

 jp-sz

 

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